Shipping policy


Shipping Policy - Lone Oak Studios by Marla

Thank you for choosing Lone Oak Studios by Marla! We're delighted to bring our handcrafted kitchen cutting boards, serving boards, and unique resin and wood serving boards to your home.

Order Processing Time: Each piece from Lone Oak Studios is crafted with care and attention to detail. Please allow 3 business days for your order to be processed before it ships out. Business days are Monday through Friday, excluding federal holidays. Orders placed after Noon on a Friday, or on a weekend or holiday, will begin processing on the next business day.

Shipping Methods & Delivery Estimates:

We ship all orders via UPS and USPS. You will be able to select your preferred shipping method at checkout, which may include:

  • Standard Shipping: Estimated delivery within 5-7 days after your order has shipped.

  • Priority Mail: Estimated delivery within 2-3 days after your order has shipped. 

Please note that these are estimates and actual delivery times may vary depending on your location and unforeseen circumstances with the shipping carrier.

Shipping Costs: Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. You will see the exact shipping cost before completing your purchase.

Tracking Your Order: Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the progress of your delivery on the carrier's website.

Shipping Destinations: We currently ship to all 50 states within the U.S.   If your location is not listed, please contact us at loneoakstudios@yahoo.com to inquire about international shipping options.

Lost or Damaged Packages: While we take every precaution to ensure your order arrives safely, occasionally packages can be lost or damaged in transit.

  • Damaged Packages: If your order arrives damaged, please contact us immediately at loneoakstudios@yahoo.com within 48 hours of delivery. Please include photos of the damaged item(s) and the packaging. We will work with you to resolve the issue promptly, which may include a replacement or refund.

  • Lost Packages: If your tracking information indicates your package was delivered but you have not received it, please contact the shipping carrier first to inquire. If the issue remains unresolved after contacting the carrier, please reach out to us at loneoakstudios@yahoo.com. We will do our best to assist you in locating your package. Please note that Lone Oak Studios by Marla is not responsible for packages marked as delivered by the carrier but not received by the customer.

Incorrect Shipping Information: It is the customer's responsibility to ensure that the shipping address provided is accurate. If an order is returned to us due to an incorrect or undeliverable address, you will be responsible for the cost of re-shipping the item.

Questions? If you have any questions regarding our shipping policy, please don't hesitate to contact us at loneoakstudios@yahoo.com.